Volopay platform terms and conditions

a) This document (“Terms”) is an agreement between you and VOLOPAY INDIA PRIVATE LIMITED (CIN:UK6910KA2021FTC153594) (“Company”) which set outs the term and conditions governing your use and access of:

i. the electronic platform that is owned and operated by the Company (“Volopay”); and

ii. the products and services offered by the Company and third parties engaged by, or in partnership with, the Company through Volopay (“Services”).

b) The version of the Terms currently in force will be available through Volopay and on the official website of the Company at www.volopay.com (“Website”) and you agree that it shall be your sole responsibility to check for any updates to the Terms.

c) Our Privacy Policy [link on website] also governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our services.

d) Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound by them.

e) If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at info@volopay.co so we can try to find a solution. These Terms apply to all visitors, users and others who wish to access or use Service.

f) Notwithstanding that we may notify you of any major changes we made to these Terms and Conditions electronically, you shall be responsible for regularly reviewing these Terms and Conditions. At any time, you can view our current Terms and Conditions on our Website and/or applications. All amendments, supplements and revisions shall be effective upon publication on our Website and/or applications. When you use the Services after our publication of any such amendment, supplement or revision, you are deemed to have read and agreed to the latest version of our Terms and Conditions, Privacy Policy and such other policies and guidelines, notices, circulars and announcements from time to time issued by us to you. If you do not agree to such amendments, supplements or revisions, you shall close your Account and stop using any of the Services.

g) These Term and Conditions shall be effective and legally binding on the date when (a) Customer creates an Account, affirmatively accepts the Agreement in writing or electronically; or (b) otherwise uses the Services. Subsequently, these Terms and Conditions shall be continued until your termination of use of the Account or the Services. Your acceptance of these Terms and Conditions shall serve as confirmation that you fully understand and accept to all the provisions in these Terms and Conditions. If you do not understand any of these Terms and Conditions, you are advised to obtain independent legal advice.

h) You acknowledge that you and your use of our Services shall be subject to all mandatory provisions of the Applicable Laws. You shall solely be responsible for understanding and complying with any and all laws, rules and regulations of your home country and the Account Jurisdiction that may be applicable to you in connection with your use of our Services, which shall include, without limitation, laws governing payment services, anti-money laundering or anti-terrorist financing requirements, consumer protection, data protection laws, anti-discrimination, gambling, false advertising, illegal sale or purchase or exchange of any goods or services, and those related to export/import activity, taxes or foreign currency exchange or licensing.

i) Volopay is neither a bank nor a credit institution, and we are not permitted to pay interest to you on Funds held in the Payment Account. Our Services might offer features or benefits of a bank account in partnership with respective Service Providers and Bank.

j) We may at any time close, suspend or limit your access to your use of the Services if we suspect that you may have committed any breach to this Agreement or any other agreement you enter into with us or pursuant to any proprietary monitoring used by us when assessing the risk associated with your transaction activity.

k) We may close your Account if your account becomes inactive

l) You acknowledge and agree that Volopay reserves the right to access and disclose personal data relating to you to third parties to comply with all applicable laws and lawful requests from government and/or other regulatory authorities, and/or to provide services of Volopay or protect Volopay, its customers and other users.

m) The Terms shall be of a continuing nature.



a) To be eligible to use Volopay and/or the Services, you must:

● in the case of an individual:

i) have attained at least 18 (eighteen) years of age at the time of accessing and/or using Volopay and/or the Services; and

ii) have the legal capacity to accept the Terms under the laws applicable to you; or

● in the case of a legal entity other than an individual, have the full legal capacity (including obtaining the necessary approvals) to accept the Terms.

(each an “Eligible User”).

b) By accessing and/or using Volopay, you are representing and warranting to the Company that you are an Eligible User.

c) Despite being an Eligible User, the Company reserves the right to limit your access and/or use of Volopay and/or the Services in accordance with the Terms at the sole discretion of the Company.

It shall be your sole responsibility to ensure that any data, document or other information, whether electronic otherwise, that you submit to the Company or through Volopay and/or the Website:

i. is complete, true and accurate in all respects at all times;

ii. where applicable, is provided within reasonable time;

iii. is not false, misleading or deceptive in any respect at all times; and

iv. does not omit anything that affects or is likely to affect the meaning or significance of such data, document or other information in any respect at all times.



In accessing and/or using Volopay and/or the Services, you agree that it is your sole responsibility to ensure your compliance with the following at all times:

• the Terms; and

• any applicable laws and regulations (whether in or out of India).



a) In order to access and/or use the Services, you must first register an account with the Company (“Account”) which will require you to provide us with data relating to you , including:

i. your full legal name;

ii. date of birth/incorporation;

iii. residential/registered address;

iv. in the case of individuals, your nationality;

v. AADHAR or passport number (in the case of individuals) or unique entity number (in the case of entities);

vi. contact details, including an email address and telephone number at which you can be contacted at;

vii. other information as may be required to verify data provided by you; and other information as may be required to allow the Company to comply with its anti-money laundering and countering the financing of terrorism obligations under the applicable laws.

b) You may refer to the Personal Data Policy of the Company which is available at www.volopay.com for details on how the Company collects, uses, stores and protects personal data that the Company comes into possession of.

c) The Company reserves the right to request for further information from you relating to your Account (whether active or inactive) at any time.



a) General

i. You may apply for an Account by following the relevant instructions on Volopay.

ii. Where the Company approves your application for an account, the Company will issue you an Account.

iii. Subject to the approval of the Company, you may register sub-accounts under your Account (“Account”) as part of the Services provided by the Company by following the instructions on Volopay.

iv. Where the Company approves your application for a sub-account, the Company will issue you the Sub-Account.

v. In addition to each Account and/or Sub-Account(s), you are required to register for a corresponding electronic wallet with Decentro Tech Private Limited (CIN: U74999HR2020PTC086125)(“Decentro”) being a service provider engaged by the Company, to utilise the Services (“Wallet”).

vi. You agree and accept the terms of use for any payment related services provided by Decentro including the integration of their services with Volopay, their separate contractual relationship, and the respective and relevant Terms of Decentro including but not limited to Decentro’s Network Rules and Privacy Policy, located here:

Decentro Terms: https://decentro.tech/terms/

Please take some time to read through the terms and conditions governing each Wallet as you and/or your authorised representative(s) must accept such terms and conditions relating to the creation of a Wallet before the Services may be utilities.

vii. In accepting the Terms, you are consenting to the Company providing Decentro with information relating to you (including personal data), insofar as such information is required by Decentro in relation to the creation of the corresponding Wallet and the provision of the Services.

viii. For the avoidance of doubt, any Account and/or Wallet is not a credit card and usage shall be dependent on the funded balance linked to your Account and/or Sub-Account(s).

ix. As part of this agreement, Volopay may obtain specific payment services including collecting, holding, disbursing, or remitting funds domestically via Decentro incorporated in India or internationally, incorporated in Singapore.

x. Volopay will provide on your behalf upon request such information regarding identity, financial, and business affairs, as may reasonably be required for Decentro to provide the service(s) in a prudent, legal, and compliant manner.

xi. You accept that these Terms constitute a legal, valid, and binding agreement between you and Decentro, as the case may be, within the framework of the contractual relationship between you and Volopay.

b) Responsibility for your account

i. You acknowledge and agree that you shall be solely responsible for your Account, provided always that the owner of an Account.

ii. Your Account can only be used by you and/or your authorised representative(s) (as the case may be) and you acknowledge and agree that you shall be fully liable at all times for any communication, transaction, instruction and/or operation made or performed, processed or effected through your Account (each an “Instruction”) by you or any person purporting to be you, acting on your behalf or purportedly acting on your behalf, with or without your consent.

iii. You must immediately notify the Company if you suspect or become aware of the use of your Account by any person or other entity other than yourself and your authorised representatives.  

iv. Without prejudice to any other provision of the Terms, you authorise the Company to act upon any Instruction (though the Company is not obliged to) which the Company believes was given by you (whether through your Account or otherwise).

v. Any Instruction shall not be considered to have been received by the Company until it has actually been received successfully by the Company (whether electronically or otherwise).

vi. The Company shall not be responsible for confirming and/or verifying any Instruction or for monitoring or refusing to process any duplicate Instructions.

vii. You acknowledge and agree that any records created and maintained by the Company of Instructions by you or any person purporting to be you, acting on your behalf or purportedly acting on your behalf, with or without your consent, shall be binding on you for all purposes and shall be conclusive evidence of such Instructions.

viii. You acknowledge and agree that the Company may, at its sole discretion, refuse to act or defer acting upon any Instruction.

c) Investigations

i. The Company shall have the absolute discretion to investigate your Account, including where the Company suspects or has determined that:

● you and/or your authorised representative(s) are in breach of any the Terms (or any part thereof);

● your Account is associated with any unusual or illegal activities, including any form of fraud;

● your Account is/are related to any pending litigation or investigation proceedings by any authority, including any applicable regulatory authority;

● there are security risks associated with your Account that cannot be adequately mitigated or resolved;

● your Account is in breach of any applicable laws or regulations (whether in or outside of India);

● there is any other reason which could compromise the provision of Volopay and/or the Services by the Company or any other operations of the Company.

ii. In the event the Company commences any investigation into your Account, the Company shall provide you with written notice of the commencement of such investigation and the nature of the allegations that form the basis of the investigation and you shall have [seven (7) calendar days] to respond to such allegations, provided always that the Company may take any action it deems necessary at its sole discretion even before such written notice is received by you.

iii. In the event the Company commences any investigation into your Account, the Company shall provide you with written notice of the commencement of such investigation and the nature of the allegations that form the basis of the investigation and you shall have [seven (7) calendar days] to respond to such allegations, provided always that the Company may take any action it deems necessary at its sole discretion even before such written notice is received by you.

iv) Following any investigation, the Company reserves the right to take any action that the Company deems necessary at its sole discretion, including the suspension or termination of your Account, whether in whole or in part.

d) Inactive account

i. Your Account shall be immediately suspended and subject to review by the Company if it is not accessed and/or used for a continuous period of 30 days (“Inactive Account”).

ii. Where the Company deems your Account to be an Inactive Account, the Company will notify you of the same through such means of communication as the Company may prescribe from time to time (“Notice of Inactivity”).

iii. If you do not respond within the period stipulated in the Notice of Inactivity, a monthly fee will be charged in relation to each Inactive Account for as long as it remains inactive, such fee to be paid out of the value in the respective Inactive Account or, where there is insufficient value in the Inactive Account, consolidate or combine such Inactive Account.

iv. In addition to charging the monthly fee, the Company may take any other action it deems necessary at its sole discretion in relation to any Inactive Account, including terminating such Inactive Account.

v. Where your Account has been suspended for inactivity, you may request to reactivate your suspended Account by filing a request with the Company and the Company may require you to provide such information and/or documents as the Company deems necessary before deciding on whether to reactivate your Account.

vi. Where any value remains in any Inactive Account that has been terminated by the Company, you may submit a request for the refund of such value (subject to any applicable fees) (“Refund Request”) through any one of the following means:

• by submitting a written request to the Company at support@volopay.co; or

• contacting the helpdesk of the Company at [+91 82969 79792 ].

vii. The Company is under no obligation to process any Refund Request and you agree that unless a Refund Request has been approved by the Company, you shall have no claim whatsoever against the Company in relation to any Inactive Account(s) that has been terminated and the value contained therein.

viii. Any value under any Refund Request approved by the Company shall be transferred to the bank account provided by you when registering for an Account.

a) Each Account is a reloadable account and may be funded through the bank account(s) provided by you when registering for your Account.

b) Where you choose to fund your Account , the funds are transferred directly to and stored in the corresponding Wallet(s) and the Company shall credit your Account with the value of such funds.

c) For the avoidance of doubt, your Account will only reflect the value of funds that Decentro records as having been received into the corresponding Wallet(s).

d) You acknowledge and agree that in registering any bank account(s) with your Account, you are providing the Company and Decentro with the continuous authority to automatically charge such bank account(s) when you choose to fund your Account and/or Sub-Account through Volopay.

e) You can stop the continuous authority in relation to any bank account(s) by removing such bank account(s) through Volopay, provided that you must have at least one (1) bank account that is registered to your Account at all times.

a) Payments

i. Each Account allows you to transfer funds to merchants that accept the use of Volopay for goods and/or services (each such transfer a “Payment”).

ii. For the avoidance of doubt, the actual transfer of funds in relation to each Payment will be carried using the corresponding Decentro Wallet.

iii. Where you make any Payment, the status of such Payment shall be reflected on Volopay as one of the following statuses:

● “successful/completed”, where the Payment is successful and the corresponding Wallet has been debited accordingly and such debit is reflected in your Account or Sub-Account (as the case may be);

● “declined”, where the Payment is unsuccessful and has not been debited from the corresponding Account;

● “reversed”, where following an agreement between you and the relevant merchant for the refund of a successful Payment, such merchant has credited your corresponding Wallet accordingly and such credit is reflected in your Account or Sub-Account (as the case may be);

● “failed”, indicates that the Transfer could not be processed by the Company and/or Decentro for any reason, in which case there will no transfer or receipt of any value from your Account and/or Sub-Account(s) and funds from your Wallet, provided always that you will be responsible for any fees incurred by the Company despite the failure to process such Transfer.

b) Transferring of funds

i) No transfer of funds can be made from your Account unless such account has sufficient funds, including for the payment of all applicable fees.

c) Disputed payment or transfer between users

i. If you have any dispute with any other user of Volopay in relation to any Payment or Transfer, you should first try to resolve such dispute directly with the other user.

ii. The Company shall not be required to be involved in any dispute in relation to any Payment or Transfer that may arise between yourself and any other user of Volopay unless all of the following criteria are met:

● the dispute is not in relation to your Account.

● You should contact Decentro directly in the event of any issue relating to your Account, subject to the applicable terms and conditions of Decentro;

● the dispute is notified to the Company within 7 [number] of [calendar/business] days from the occurrence of the dispute;

● you have attempted to and are unable to resolve the dispute directly with the other user concerned; and

● you have furnished the Company with all information and/or materials as required by the Company.

d) Closing an account

i. You may close your Account by following the instructions on Volopay.

ii. Where you attempt to close any Account that is the subject of an investigation under, the Company may, at its sole discretion, refuse to close the Account and/or hold all or part of the funds contained in the Account.

iii. For the avoidance of doubt, where you close any Account that is the subject of an investigation, you shall remain liable for all obligations arising from or in connection with such Account until the conclusion of the investigation and where all necessary actions have been taken by the Company (if any).

This document sets out the Terms and Conditions (“T&C”) applicable to the Volopay RuPay Card issued by Pine Labs - Contactless Variant.

Pine Labs Private Limited (“Pine Labs”) has been granted an authorization to issue prepaid payment instruments by the Reserve Bank of India (“RBI”).

Pine Labs has a co-branding agreement with Volopay India Private (Volopay) to issue Volopay RuPay Card issued by Pine Labs - Contactless Variant ("Cards”). Volopay provides expense management services to corporates.

The T&Cs are available on volopay.com/in/rupay-tnc or www.pineperks.in/termsConditions

These T&Cs may be updated from time to time at the sole discretion of Pine Labs and Volopay. The Cards are reloadable Full KYC PPIs which are issued and operate in accordance with the RBI Master Directions, as amended from time to time.

The following terms and conditions are applicable to the Cardholder upon purchase of the Card from Volopay.

1. All Cards shall be valid for period of 5(Five) years and shall remain valid till the date mentioned on the face of the Card. The validity of the Card may be extended, or a replacement card may be issued on expiry, upon request from the Purchaser or the Cardholder subject to applicable fees and at the sole discretion of Pine Labs and Volopay.

2. The Cards can be redeemed at any of the websites and offline locations which accept RuPay instruments. However, there are certain Merchant categories, as listed at www.pineperks.in/termsConditions wherein the Card cannot be redeemed.

3. The Card cannot be resold, transferred for value or redeemed/exchanged for its value in cash by the Cardholder. Cash withdrawal facility is not available on the Card.

4. Only One physical Card will be issued per Cardholder, identified by unique mobile number. More than one digital Card maybe issued per Cardholder subject to the funds transfer limits applicable to a Full KYC PPI.

5. This card will only be issued by Pine Labs on request of the Cardholder and distributed by Volopay to the Cardholder on agreeing to these Terms and Conditions (as updated from time to time) and also successfully fulfilling the eligibility and Know Your Customer (“KYC”) criteria as defined by Reserve Bank of India.

6. Full KYC PPI feature:

a). The amount loaded per Card cannot exceed Rs. 2,00,000/- (Rupees two Lakh). The amount outstanding per Card at any point of time shall not exceed Rs. 2,00,000/- (Rupees Two lakhs). Subject to applicable RBI Master Directions, Pine labs may set periodic transaction limits to the Card at its sole discretion. This limit is applicable at the user level and is across all the programs issued by Pine Labs.

b). Full KYC PPI cardholder will also be able to withdraw money from ATM. Per transaction limit of Rs. 2000/- will apply and a customer will be able to withdraw maximum of Rs. 10,000 in month. The monthly limit is at the customer level across all programs.

c). ATM withdrawal/usage charges will apply to Full KYC PPI as below:

i. Financial transaction: Rs.18/- +GST

ii. Non-Financial transaction like balance check, PIN Change, Mini statement : Rs.7+GST

7. The Cardholder hereby acknowledges and agrees that if there are no Transaction for a consecutive period of one (1) year on the Card, subject to validity of the Card, the Card shall be made inactive by Pine Labs / Co-brand partner by sending a notice to the Cardholder.

8. The Card can be closed at any time and the balance funds available in the Card can be transferred 'back to source' (payment source from where the PPI was loaded) at the time of closure. The purchaser of the card should write to support@pineperks.in to understand the refund process.

9. If the Cardholder information provided by the Purchaser or the Cardholder is found to be incorrect at any time, the Card in question is liable to be cancelled and the entire amount forfeited, and no claims in respect thereof will be entertained by Pine Labs/ Volopay.

10. The limit for contactless transactions will be as prescribed by RBI.

11. The Cardholder shall indemnify, defend and hold harmless Pine Labs/ Volopay from and against any and all third party liability, losses, costs and expenses (including reasonable attorneys' fees) relating to or arising out of the breach of these terms and conditions, the negligence or wilful misconduct or fraud by the Purchaser, or its employees or agents.

12. PINE LABS DOES NOT MAKE ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A CARD IS NON-FUNCTIONAL, THE PURCHASER AND THE CARDHOLDER'S SOLE REMEDY WILL BE THE REPLACEMENT OF SUCH CARD.

13. The Cardholder shall inform Volopay, by contacting the Customer Care at + 91 8296979792 or email at Support@volopay.com, within 10 (Ten) days of occurrence of any transaction, if any irregularities or discrepancies exist in such transaction or if such Cardholder has any query or complaint in relation to the Transaction including for any unauthorised transaction. If Volopay does not receive any information to the contrary within 10 (Ten) days of occurrence of any Transaction, it shall be entitled to assume and proceed on the basis that the relevant Transaction(s) was effected without any irregularity/ discrepancy. Subject to the foregoing, all transactions as aforesaid shall be dealt with in accordance with the Customer Grievance Redressal Policy of Pine Labs. Which can be accessed at https://www.pineperks.in/grievancePolicy. Cardholder can reach out to Pine Labs via email at support@pineperks.in or by contacting at 080-69806393 for any complaints and escalation as per its grievance redressal policy. These cards will be distributed by authorised Volopay personnel only.

14. All fees, surcharges, goods and applicable taxes with respect to Card shall be borne by the Purchaser or the Cardholder. Pine Labs/ Volopay shall have no liability towards the same. There may be surcharge applicable on certain card transactions. In such an event, the same will be deducted from the card balance available in the Card at the time of transaction. In case the card balance is not sufficient to provide for the surcharge the transaction shall be declined.

15. In case of no financial transaction for a consecutive period of one year then Card shall be made inactive after sending a notice to the Cardholder. These can be reactivated only after validation and due diligence.

16. Any change of Cardholder credentials like mobile number, e-mail, etc. will have to be communicated by the Purchaser only. The Cardholder cannot request for any changes directly. Cardholders can check the available balance of cards by logging in on the www.volopay.com Website and Volopay Mobile App.

17. Any dispute in relation to the Cards shall be referred to Volopay and the decision of Pine Labs shall be final in this regard. Any disputes and claims in relation to the card shall be subject to the laws of India and the jurisdiction of the courts at New Delhi.

For detailed terms and conditions, please visit www.pineperks.in/termsConditions