SBM Key Fact statement

SBM Key Fact statement

SBM Key Fact statement

Please Note:

1. Goods and Service Tax is applicable on all Fees, interest and other charges.

2. Bank has a revenue-sharing agreement with the co-brand partner for per-customer sourcing for marketing and servicing activity

Illustration on Interest-Free (Grace) period

An interest-free period will not be available if you have not made the previous month’s outstanding amount in its entirety.

Illustrative Example for Interest-Free Period calculation

For a statement for the period from 1st Jan 2022 to 31st Jan 2022 the payment due date would be 10th Feb 2022. Assuming that you have paid your Total Amount Due of the previous month statement by the payment due date, the grace period would be: For a purchase dated 25th Jan 2022 , the interest-free grace period is from 31st Jan 2022 to 10th Feb 2022 (10 Days)

Method of Payment

You can pay the outstanding dues from the Volopay Dashboard itself from the following modes.

a) Netbanking



Billing Disputes Resolution

In case of any query or dispute on any transaction, you must inform us within 5 days of receipt of the statement, by using any of the contact particulars stated below. We will assist you by providing information in relation to the card account. A temporary suspension would be applied to the disputed transaction while under investigation. This will be resolved within a maximum of 45 days.

Billing Statement

Your billing statement will be generated every month. ( Currently 1st, 11th and 21st as assigned at the discretion of Volopay). It will consist of a breakup of all your purchases, repayment, fees and interest charges, refunds and taxes. In case the card was not used in the billing month, the statement will mention that there were no spends in that month.

Mode of sending statement

The billing statement will be shared over an email on a monthly basis to you, and will also be available on the Volopay portal.

Complete Postal Address of the Card Issuer

306 - A, The Capital, G block, Bandra-Kurla Complex, Bandra East, Mumbai, Maharashtra- 400051.

Grievance Resolution:

Helpline Number: +91 9845442557

Email ID:

For any escalation beyond this level you can reach out to the bank at or at 18001033817 or you can 

contact the Nodal Officer as below.

Contact details of Grievance Redressal Official.