SBM Key Fact statement

Please Note:

1. Goods and Service Tax is applicable on all Fees, interest and other charges.

2. Bank has a revenue-sharing agreement with the co-brand partner for per-customer sourcing for marketing and servicing activity

An interest-free period will not be available if you have not made the previous month’s outstanding amount in its entirety.



For a statement for the period from 1st Jan 2022 to 31st Jan 2022 the payment due date would be 10th Feb 2022. Assuming that you have paid your Total Amount Due of the previous month statement by the payment due date, the grace period would be: For a purchase dated 25th Jan 2022 , the interest-free grace period is from 31st Jan 2022 to 10th Feb 2022 (10 Days)



You can pay the outstanding dues from the Volopay Dashboard itself from the following modes.

a) Netbanking

b) IMPS

c) NEFT



In case of any query or dispute on any transaction, you must inform us within 5 days of receipt of the statement, by using any of the contact particulars stated below. We will assist you by providing information in relation to the card account. A temporary suspension would be applied to the disputed transaction while under investigation. This will be resolved within a maximum of 45 days.



Your billing statement will be generated every month. ( Currently 1st, 11th and 21st as assigned at the discretion of Volopay). It will consist of a breakup of all your purchases, repayment, fees and interest charges, refunds and taxes. In case the card was not used in the billing month, the statement will mention that there were no spends in that month.



The billing statement will be shared over an email on a monthly basis to you, and will also be available on the Volopay portal.



306 - A, The Capital, G block, Bandra-Kurla Complex, Bandra East, Mumbai, Maharashtra- 400051.



Helpline Number: +91 9845442557

Email ID: grievancesredressalindia@volopay.co

For any escalation beyond this level you can reach out to the bank at customercare@sbmbank.co.in or at 18001033817 or you can 

contact the Nodal Officer as below.

Contact details of Grievance Redressal Official.

https://www.sbmbank.co.in/aboutus/grievance-redressal-mechanism.php