Volopay Co. Pte Ltd (UEN:201927210H) is a purpose-built spend management platform that helps you escape painful admin work, lack of control and blinkered visibility. We bring together a unified platform for business payments: ranging from software subscriptions to petty cash, business travel to online advertising, employee reimbursements to vendor pay-outs; approval-based workflows for credit, accounting integrations and budgeting.
We may collect and use personal data when we do business with you or when you do business with those that use our services. Some of our services may be accessed directly by you, including through our websites that reference this policy (e.g. www.volopay.co) (collectively “Sites”). Many of our services are provided to others in connection with their own business and activities, and you may engage with Volopay services as part of another’s service, such as when you make a payment to a merchant and we provide the payment processing services to that merchant through Volopay (collectively, we refer to Sites and direct and indirect services as “Services”). This policy applies to Volopay’s own Services.
Volopay obtains Personal Data about you from various sources. “You” may be a visitor to one of our Sites (“Visitor”), a user of one or more of our Services (“User” or “Volopay User”), or a direct or indirect customer of a User (“Customer”). If you are a customer, your agreement with the relevant Volopay User should explain how the Volopay User shares your Personal Data with Volopay. If you have questions about this sharing, then you should direct those questions to the Volopay User.
2. Personal Data We Collect
Personal Data is any information that relates to an identified or identifiable individual, and can include information about how you engage with our Services (e.g. device information, IP Address). In many cases, the Personal Data that you provide directly to us through our Services will be apparent from the context in which you provide the data. However, broadly we collect the below mentioned data:
This Personal Data (e.g., name, address, phone number, country) helps us to confirm identities and prevent fraud. We may also use technology to assess the fraud risk associated with an attempted transaction by any person/user/third party.
3.How Do We Collect Personal Data
We use different methods to collect data from and about you including direct interactions, automated technologies or interactions and from third party or publicly available sources.
The Company obtains such information from third-party sources to comply with its legal obligations, including applicable anti-money laundering laws and to ensure that the services and/or products of the Company are not used fraudulently or for other illicit activities.
4. Use of Personal Data
Customer Personal Data will be collected and used by the Company for any one or more of the following purposes:
5. Protection and Retention of Personal Data
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Disclosure of Personal data collected
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, or reporting requirements.
Volopay does not sell or rent Personal Data to marketers or unaffiliated third parties. We share your Personal Data with trusted entities, as outlined below:
Further, the Company may continue to use and disclose Customer Personal Data for a reasonable period following the termination of the relationship between you and the Company for any one or more of the following purposes:
ID Verification Partners may use a combination of government records and publicly available information about you to verify your identity, including the following information relating to you:
Public employment profile (where applicable);
Credit history; and
Status on sanctions lists maintained by public authorities (where applicable).
8. Your data protection rights
Depending on your location and subject to applicable law, you may have the following rights with regard to the Personal Data we control about you:
Where the Company is unable to comply with any request under Paragraph 7 above, the Company shall inform you of the reason(s) for being unable to do so.
9. Process for exercising data protection rights
We will comply with your request to the extent required by applicable law. We will not be able to respond to a request if we no longer hold your Personal Data. If you feel that you have not received a satisfactory response from us, you may have the right under applicable laws to consult with the data protection authority in your country. For your protection, we may need to verify your identity before responding to your request, such as verifying that the email address from which you send the request matches your email address that we have on file. If we no longer need to process Personal Data about you in order to provide our Services or our Sites, we will not maintain, acquire or process additional information in order to identify you for the purpose of responding to your request. We try to respond to all legitimate requests within 1 months. Occasionally it could take us longer than 3 month/s if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Transfer of Customer Personal Data outside of Jurisdiction
In the event that the Company and/or its services providers store, transfer or otherwise process Customer Personal Data outside of jurisdiction, the Company shall take steps to ensure that the Customer Personal Data continues to receive a standard of protection that is at least comparable to that provided under the laws of that jurisdiction.
11. Use by Minors
The Services are not directed to minors, including children under the age of 18, and we request that they not provide Personal Data through the Services. In some countries, we may impose higher age limits as required by applicable law. We do not sell any Personal Data of Customers, Visitors or Users, including those aged between 13 to 16.
12. Updates to this Policy and Data Protection officer
You may contact the data protection officer of the Company if you have any questions on this Policy, question on how we process or handle your personal data, or for any enquiries or feedback or as stated in this Policy as follows:
Name: Rohit Bhageria
Address: 152 Beach Road, #28-00 Gateway East Singapore,189721
Email Address: email@example.com
Telephone Number: +65 8535 4016
13. Jurisdiction-specific Provisions
If you are based out of Singapore Volopay collect, use, disclose or otherwise process personal data relating to you in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA").
In India the Volopay collect, use, disclose or otherwise process personal data relating to you in accordance with Section 43A of the Information Technology Act, 2000 read with the Information Technology (reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 ("Sensitive Information Rules")
In Indonesia the Volopay collect, use, disclose or otherwise process personal data relating to you in accordance with Law No 11 of 2008 regarding Electronic Information and Transactions, as amended by Law No 19 of 2016 (the “Electronic Information Law”)
In Australia the Volopay collect, use, disclose or otherwise process personal data relating to you in accordance with Australian Privacy Policies and Privacy Act,1988.
v. United States – California
If you are a consumer located in California, we process your personal data in accordance with the California Consumer Privacy Act (CCPA). This section provides additional details about the personal information we collect and use for purposes of CCPA:
a. How We Collect, Use, and Disclose your Personal Information The Personal Data We Collect section describes the personal information we may have collected about you, including the categories of sources of that information. We collect this information for the purposes described in the How We Use Personal Data section. We share this information as described in the How We Disclose Personal Data section. ‘
b. Your CCPA Rights and Choices As a California consumer and subject to certain limitations under the CCPA, you have choices regarding our use and disclosure of your personal information: