Your company account approval's initial evaluation including credit approval is within 2 business days. We will advise you if any additional documents are required. Once the company account is approved, you will need to complete each user's KYC, which happens within 24 hours.
You can order a physical card directly from your Volopay account. You do not need to follow any additional processes.
To enable USD cards, you can simply write an email to us tagging your Account Manager, accounts@volopay.co. We will enable the USD cards for you. Please note, that this is only applicable for trade line approved clients.
Our physical cards support ATM withdrawal on the prefunded model.
You can navigate on the dashboard to reset your pin. Cards > Physical Cards > Select Card > Generate a new PIN
Once you enter the requested details, and enter OTP, you can generate a new PIN.
It takes about 24 hours for approval for KYC. A CS team member will reach out with the status.Â
As per RBI regulations, all financial and non-financial institutions need to undertake KYC for their customers for the issuance of PPI instruments.
You can easily make the repayment from your Volopay account. Navigate to your credit account from the Dashboard or the Cards section and make the repayment.
Please ensure that you have enough balance in your wallet before you make the repayment.