Frequently asked questions
The admin can invite new members through his/her Volopay account. The new members need to accept the invite and complete the further process. To remove a member, the admin can simply block all the cards associated with that member.
VAPT(Vulnerability Assessment and Penetration Testing) on our Network and Applications every 2 months. Also, we do not store any of your card details or any sensitive data, and our partners are all fully PCI DSS compliant.
Absolutely none. We do not charge any additional fees or some hidden charges. But, there will be some charges for ATM withdrawals in foreign countries, charged by the banks and payment networks. Also, there will be fees charged for FX transactions, but it will still be lesser than bank charges by 2-4%.
Virtual card are unique cards that provide extra security and control over the online transactions. Users can create and dedicate unique card for each online vendor, providing flexibility to manage them aptly and also isolating your main account from any fraudulent activity associated with a particular vendor.
Yes we also provide credit line upto 500K. Our credit feature has a flexible cycle with no interest rate.
Your company account approval's initial evaluation is within 2 business days. We will advise you if our compliance partner may require additional documents. Once the company account is approved, you will need to complete your profile and it will undergo user account approval, which may take from same day to 2 business days.
Simply navigate to the accounts from the Dashboard section and click on '+ Global Accounts' to create a new global account.
Our financial partner is still verifying the details of your top up, the duration of which varies and it may take from 4 hours to 2 business for your top up to reflect.
You can order a physical card directly from your Volopay account. You do not need to follow any additional processes. Please note that we only deliver physical cards to addresses within Australia.
Our payment partner only delivers cards within Australia.
Our physical cards do not support ATM withdrawal.
You can easily view your card PIN when viewing your card details by clicking on the 'Show PIN' option shown below the card.
"The Volopay cards are VISA cards that can be used globally. We do not add any additional charges on top of what VISA might charge. Your Volopay cards can be used outside Australia.
For FX transactions, they will be applying their own standard conversion rate and charge 2.99% fee."
Each user can have one active physical card at a time. A single user can have unlimited virtual cards that can be used any of their expenses and be added to digital wallets for easy ways
Yes, your Volopay cards are integrated with your digital wallet. They support Google Pay and Apple Wallet.
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